IT Service-Management

In times of increasing competition and ever faster changing cycles, a service-oriented information and communications technology will become an important criterion for business success.
„Agile“ reactions to market changes are necessary in order to meet customer and service demands. This necessitates both close co-operation of the involved departments with the IT and a redefinition of involved business processes.
We support our customers building a successful, measurable service and/or business process management where the IT closely supports the service processes. 

Our services

Conceptual design, planning and implementation of integral BPM projects including process examination, weak-point analysis, evaluation of the actual status, definition of the required status and the resulting process optimization. Involving all departments with the customer's benefit in mind.
For all our projects we use international Best Practice Standards (ITIL / ITSM) which we adjust individually to every project.

If required, we also offer user training, tailor-made for every customer.

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